Can I pick up my order in person?
We do not have a retail store front at this time. If you live in Austin and you have a pet in urgent need of hemp oil, like for a hospice case, you may call Dr Daniel at 512-413-2349 to make arrangements for pick up. Please understand this service is not available on weekends or holidays. Most orders are filled w/in 24 business hours and shipped USPS Priority Mail. If you live in Austin, most customers receive their order the next day.
What are your office hours ?
We answer the phone M- F 10 am - 4 pm CST. Call 512 - 413-2349
Is this Marijuana?
No, this is not marijuana. This is industrial hemp. Marijuana is not legal in many states in the US, including Texas.
What is the difference between medical marijuana, hemp and cannabis? And is this medical marijuana?
Marijuana and hemp both contain cannabinoids, but the term marijuana usually refers to the flower or bud of the marijuana (high THC) plant and is legal in about 32 states in the US. Texas in not one of them. Texas currently has a medical marijuana program that is only accessible to certain patients, not the general public.
Marijuana has a much higher THC content than hemp. THC is the compound that causes psycho-activity or makes you "high" or "stoned".
Hemp has very little THC and will not cause your pet to be "high".
Industrial Hemp is legal in the US and in all 50 states, including Texas.
The term cannabis can refer to any compound, be it marijuana or hemp, that contains cannabinoids like CBD/Cannabidiol.
Is this product Legal?
Yes, this product is legal in the United States, including Texas due to 2018 Federal Farm Bill, which authorized the production of hemp and removed hemp seeds from the DEA schedule of Controlled Substances.
My pet has an unusual/rare medical condition. Will CBD help?
To make sure Hemp is a good choice, please call Dr Daniel at 512-413-2349 to discuss the use of hemp/CBD for unusual and/or rare medical conditions before you place an order.
Do you ship to all 50 states?
YES, we ship to all 50 states including Alaska and Hawaii using USPS Priority Mail.
How long does it take to receive my order?
It will take One Business Day to process your order. We are closed on weekends. Orders placed on Friday may not be processed until Monday.
We use USPS Priority Mail for the fastest shipping. You will be emailed tracking information once your order has been processed so that you know which day to expect your order. In general , it will take between 1-3 business days to receive your order, depending on your distance from Austin, Tx. Austin and the closest cities like Georgetown, Bastrop, Pflugerville , Round Rock , Buda etc typically receive orders the next business day, after you allow one business day to process the order.
Customers who live across the country or Hawaii can expect 3 business days for shipping . Please note, we do not offer expedited shipping .
Can I return the product?
You have 30 days after receiving your order to return unopened, unused product for a full refund. Buyer pays return shipping. If you would like to return your order , please email is us at : [email protected] and put RETURN in the subject line. Your refund will be issued to the method of payment you made on original purchase .
What if I have questions about product dosing after receiving my order?
Your order comes with detailed instructions. Please read them prior to product use. The dose is by body weight and is listed on the side label. Please call Dr Daniel at 512-413-2439 if you have ANY questions at all.
Can I speak to a veterinarian before deciding if I should order this for my pet?
Absolutely! We highly encourage any customers with questions to call Dr. Daniel at 512-413-2349 before placing an order.
Can CBD be given with prescription veterinary medications?
Yes, CBD can safely be given with all commonly prescribed veterinary drugs including NSAIDS like Rimadyl, pain medications like Gabapentin, Anti seizure meds like Keppra.
If you have specific questions or concerns , please reach out to Dr Daniel directly at : 512-413-2349.
Hemp Oil and Hemp Seed oil are the same, right?
NO, they are very different. Hemp seed oil refers to the fatty acids found in the seed of hemp plant. It has no cannabinoids or terpenes and is only a source of fatty acids. Hemp Oil refers to oil made from the flower of the hemp plant and is where the “good stuff “ ie - the cannabinoids lie Cbd and the terpenes are found. Read labels carefully because this is a common marketing ploy, making customers think they are purchasing CBD when they are really buying hemp seed oil .